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ballard666 · 18-11-2006, 15:18

I was wondering if anyone could give me some advice on the best form of action to take. Here is my story...
I signed up for NTL BB & talk weekend service at the beginning of October - The field sales man took my 1st monthly installment up front. I was told they would ring me the next day to arrange an installation date - which would for certain be before the end of October. I also mentioned at the time that I wanted the BB in my back bedroom - to which the field sales man said 'that's fine we can put it anywhere you want' - fine. The promised phone call never came.

I waited 3 days and then rang the salesmans mobile number he didn't answer - I left a msg - he never replied

. 3 more days passed - I rang again - this time someone else answered and told me 'he's away from his desk, he'll be back in five mins I will get him to call you staight back' he never did

. A week later I phoned again - no answer so I left another msg

. 2 days later I received a text from him saying he'd got me an installation date of Nov.25.

I texted straight back saying this wasn't acceptable. Within minutes he replied with a new date of Nov.9 -

fine.

The men came and said on arrival 'So its TV & BB' - no phone & BB

They then said 'we can't put the phone line or the BB where I wanted them and should never have been told that I could

, meaning I was going to have to buy a wireless router for my BB Ãƒâ€šÃ‚Â£40!

A day later after my BB password and username didn't work and a 40 minute phonecall on my mobile I finally got BB working

. My phone line was still dead. I decided to ring my number and see what happened. A random woman answered. I rang NTL and asked what was happening (mobile again) they said they could see the fault and would send someone out the next day. To be fair he came bright and early and said 'so you've got a problem with your BB!' no my phone

He cant fix the phone and the people that could don't work on Sundays! A full 6 days later my phone line finally got fixed and I was up and running (the 16th Nov) I then get a bank statement and NTL took their first payment on the 2nd Nov.

Please advise me if its worth complaing to them cos I am fuming and think that they, as a company, are absolutely horrendous and will certainly be getting anything other than recomendations from me!

18-11-2006, 15:18	#154
ballard666 Inactive Join Date: Nov 2006 Posts: 0	Re: ntl complaints procedures. I was wondering if anyone could give me some advice on the best form of action to take. Here is my story... I signed up for NTL BB & talk weekend service at the beginning of October - The field sales man took my 1st monthly installment up front. I was told they would ring me the next day to arrange an installation date - which would for certain be before the end of October. I also mentioned at the time that I wanted the BB in my back bedroom - to which the field sales man said 'that's fine we can put it anywhere you want' - fine. The promised phone call never came. I waited 3 days and then rang the salesmans mobile number he didn't answer - I left a msg - he never replied . 3 more days passed - I rang again - this time someone else answered and told me 'he's away from his desk, he'll be back in five mins I will get him to call you staight back' he never did . A week later I phoned again - no answer so I left another msg . 2 days later I received a text from him saying he'd got me an installation date of Nov.25. I texted straight back saying this wasn't acceptable. Within minutes he replied with a new date of Nov.9 - fine. The men came and said on arrival 'So its TV & BB' - no phone & BB They then said 'we can't put the phone line or the BB where I wanted them and should never have been told that I could , meaning I was going to have to buy a wireless router for my BB Ãƒâ€šÃ‚Â£40! A day later after my BB password and username didn't work and a 40 minute phonecall on my mobile I finally got BB working . My phone line was still dead. I decided to ring my number and see what happened. A random woman answered. I rang NTL and asked what was happening (mobile again) they said they could see the fault and would send someone out the next day. To be fair he came bright and early and said 'so you've got a problem with your BB!' no my phone He cant fix the phone and the people that could don't work on Sundays! A full 6 days later my phone line finally got fixed and I was up and running (the 16th Nov) I then get a bank statement and NTL took their first payment on the 2nd Nov. Please advise me if its worth complaing to them cos I am fuming and think that they, as a company, are absolutely horrendous and will certainly be getting anything other than recomendations from me!