I have just been called on my mobile by Machala Bennett from NTL in response to an email that I sent to Steve Burch CEO of NTL. I have now been credited £10 for the use of my mobile in attempting to find out my loss of phone service
She seemed quite interested in the idea of maybe being able to contact the Fault Centre via email if you have no phone service and possibly incorporating phone problems on the "Check Service Status" page. Heres hoping
