Cable Forum - View Single Post - Bad Install

OPChap · 16-11-2006, 15:38

Called NTL and spoke to Broadband support.

The guy said he could see the modem but it wasn't registered. Run the installation CD and everything will be fine. Wasn't overly convinced given that the TV still didn't work!

Needless to say it didn't work given that it couldn't lock onto a signal.

Requested to be put through TV support and ended up speaking to somebody who seemed to know what he was talking about. He couldn't even ping the STB so an engineer will be coming on Monday!

However, not sure if this is true, but the way I understand it, there are two types of engineers; Monkeys and Actual engineers. A monkey is coming out on Monday but the phone support guy reckoned he'd fail and a supervisor would be sent later.

Is this standard practice? Why can't I just have a proper engineer??

16-11-2006, 15:38	#4
OPChap Inactive Join Date: Nov 2006 Posts: 3	Re: Bad Install - Low Signal (Some TV, no Net) Called NTL and spoke to Broadband support. The guy said he could see the modem but it wasn't registered. Run the installation CD and everything will be fine. Wasn't overly convinced given that the TV still didn't work! Needless to say it didn't work given that it couldn't lock onto a signal. Requested to be put through TV support and ended up speaking to somebody who seemed to know what he was talking about. He couldn't even ping the STB so an engineer will be coming on Monday! However, not sure if this is true, but the way I understand it, there are two types of engineers; Monkeys and Actual engineers. A monkey is coming out on Monday but the phone support guy reckoned he'd fail and a supervisor would be sent later. Is this standard practice? Why can't I just have a proper engineer??