Well I've had NTL TV and phone for 6 years, and the BB since it came to Derby. Both installations went well the eng turned up on time very polite ( fed him with coffee). The BB signal was low after self install, again the eng came on time and fixed it ( more coffee ). I managed to cut the phone cable some time ago Doh!! again fixed at no charge you've guessed it (more coffee). That's my total dealings with NTL in 6 years. Excellent service.
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Ex team manager clientlogic ( BT BB helpdesk ).