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the other outlet is for FM connections only and will not run an STB or cable modem.
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Not always... but mostly.
If only one of the 2 outlet points is working,, then sure most likley then one of them is an FM isolater.
If however you can only use 1 device at a time but from either wall socket this isnt the case... still a call to Technical Support / Faults is prolly the only way to sort this.
Dial 151 from an NTL phone to sort it out.
Kev