Quote:
Originally Posted by wes_the_archer
Hello!...
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Just an update on my recent post. After sending a letter of complaint to the director of customer services at NTL, I got a phone call apologising profusely regarding my complaint (mainly being call a tw*t). I have been credited with £60 to my bill as well as 6-months half price broadband. The team leader for the calls department is personally going to visit the call centre responsible and issue a b*ll*cking to the customer services representative as well as personally investigating my complaint.
I call that somewhat of a result, even though it should never have come to this in the first place! The lady who called me (I won't divulge her name) was very helpful and if only all the NTL call centre staff could be like her, then half of their problems would go away!
TAKE HEED ALL CUSTOMER SERVICES REPRESENTATIVES!!!