Quote:
Originally Posted by janipewter
Although Telewest have always insisted that they are never going to cap monthly download limits, they did recently admit that they shaped traffic when it was "absolutely necessary" or something along those lines.
Looks like you may have been a victim of this. Your best bet is to phone them and try get onto second line support (the guys who know what they're talking about) and ask what's going on.
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Just came off the phone to a 1hr and 20mins session with Telewest Narrowband.
Basically the second line said I was lying and then when I asked him to justify his accusation he didn't have much to say so I said OFCOM. I've to phone tomorrow and get the ticket escalated for a call back after work. Hopefully I won't get someone as anally retentive as the person I spoke to. Swear you could stick a lump of coal up that boys **** and you'd get back a diamond.