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Tech_Boy · 14-11-2006, 14:17

Your best bet would be to call when the connection has dropped, so that you can prove to the tech that it is the modems fault.

If you call up & get the tech to test the modem when the connection has dropped, and the tech can get the results & put into the lognotes that the modem was offline & just rebooting the modem on it's own restored the connection, that should be enough for the tech to cover him/her self & get you an engineer to swap out the modem.

Oh, and I'm running the 10 meg through a 120 with no problems.

14-11-2006, 14:17	#3
Tech_Boy Inactive Join Date: Mar 2004 Location: Swansea Age: 50 Services: Inhumations, for the right price Posts: 517	Re: Problems with ntl 200 modem Your best bet would be to call when the connection has dropped, so that you can prove to the tech that it is the modems fault. If you call up & get the tech to test the modem when the connection has dropped, and the tech can get the results & put into the lognotes that the modem was offline & just rebooting the modem on it's own restored the connection, that should be enough for the tech to cover him/her self & get you an engineer to swap out the modem. Oh, and I'm running the 10 meg through a 120 with no problems.