Originally Posted by NTL_Sux

Thank you, to those that have, for those words of support.

As far as my 'general or sweeping statements about ntl staff' goes, this just illustrates my point.

As I said in posts on page 1 of this thread:



But still some don't listen. Some don't pay attention. Some take offence. And instead of fixing the problem, I end up having to take another day off work to meet someone who doesn't turn up, or spend another hour holding on the phone for someone to either cut me off or re-direct me to another department (which has already left for the day) to get me off the phone so they can go home.

I repeat:- "I believe most do as well as they possibly can but ntl, as a company, needs to invest more in resources and sort their procedures out. They've cut the slices too thin. We customers can hear ntl staff morale and expectation is as low as our own when we ask for help. Even they know their customer service isn't up to scratch but there's nothing they can do about it."

And when the boys at the top (who are happy to rake in the money without putting any of it back into their laughingly named "Customer Service") eventually see their customer figures in freefall, they'll act.
And THEN ntl staff won't have to come here to sort ntl customer problems out in their own time because they'll be able to do it where it should have been dealt with in the first place; in ntl's own "support" lines!