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punky · 13-11-2006, 17:48

I'd stand your ground with them. If it is only you that's suffering this problem, then it has to be Orange.

I'd call up Orange technical support, but keep it simple. Don't say its your site or you've moved it. Just say that you're having problems connecting to this site, and noone else is. You can then move on to Nameservers, and the times it works, but only once they see that its a ISP, not webhosting problem. You have to keep it simple for them. The more things you say, the more keywords they can latch on to to get out of solving the problem.

As soon as you say its your personal website and nameserver problems, they just say its not their responsibility and put their fingers in their ears, even when, quite clearly, it is.

13-11-2006, 17:48	#5
punky Inactive Join Date: Jun 2003 Age: 44 Posts: 14,750	Re: Nameserver problems I'd stand your ground with them. If it is only you that's suffering this problem, then it has to be Orange. I'd call up Orange technical support, but keep it simple. Don't say its your site or you've moved it. Just say that you're having problems connecting to this site, and noone else is. You can then move on to Nameservers, and the times it works, but only once they see that its a ISP, not webhosting problem. You have to keep it simple for them. The more things you say, the more keywords they can latch on to to get out of solving the problem. As soon as you say its your personal website and nameserver problems, they just say its not their responsibility and put their fingers in their ears, even when, quite clearly, it is.