Quote:
Originally Posted by Bill C
I will now sit back and wait for this thread to be hijacked by the doom and gloom boys.  |
There'll be a weepin' and a wailin' so there will!
I'm always full of praise for the technicians that come around our house. They couldn't be more helpful. Putting bags on over the shoes to protect the carpet is a nice touch too. I never had a broken appointment either.
I had to modify that opinion a while ago when our road lost the broadband connection completely for 11 days. We were also all experiencing a flashing light on the TV STB and we had an outage of TV for 24 hours or so.
India told me that there wasn't an area fault that they were aware of and offered to send an engineer. However, my neighbour was told there was an area fault and they would be charged for a call if it was found nothing in the home was found to be faulty. A couple of us duly cancelled our booked calls. I cancelled mine partly because there was little point in having anyone call to the house if NTL was aware of an area fault.
In the course of conversations with Support, it turns out that our address hadn't been changed with that department from when we moved here 5 years ago. This must have accounted for the reason why they thought there was no area fault. The bills all come here though. However, others in the road were also being told sometimes that there wasn't an area fault, or that there was one that had been now fixed. We still had no broadband though.
Lots of uncertainty and some anger about the situation. One of our neighbours took a poll of how many were affected. All with NTL were. A few booked calls and I booked another one. It seemed it was the only way the situation was going to be resolved.
In the end nobody called to our houses. I learned that a technician had made a visit to the box at the end of the road and fixed whatever the problem was and drove away. No explanation to those who'd stayed in for appointments.
I have got another glitch at present. The modem takes up to 4 minutes to boot up in the mornings. In fairness, I haven't phoned up about that yet but I expect a call will be made to our house at an appointed time when I do.
So, my good praises have suffered a hiccup lately but then we've been with NTL since 1998 and this is the first time things have gone badly wrong. Got to take all the other times into account when everything has been OK.