Thread: Useful Customer Service and Faults Information
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Old 12-11-2006, 22:43   #16
lostandconfused
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Join Date: Aug 2006
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Age: 41
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Re: Useful Customer Service and Faults Information
my word! that was detailed should help clear up some confusion though!

just as an add on to the end of the post, im not sure if its the same with TW customers but new DPA guidlines have come in recently regarding 3rd parties on ntl: accounts

the 3rd party must be named on the account either in the notes or an alert code on ICMS and also must be able to quote the password.

if there is no password or the 3rd party isnt named no information about the account can be discussed, only general enquiries
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