Cable Forum - View Single Post - Recent Self Install faulty?or Fault elsewhere?

info4u · 12-11-2006, 22:36

Also check you are not connecting thru your VCR.
Some (not all) programmes are encrypted for copy protection.
If your watching thru your CSR your VCR isnt able to de-encrypted the copy protection and therefore you see colour alteractions, rolling images etc.

This is normally also why technicians now install directly to the TV and not thru the VIdeo cassette Player. also because the customer pays to watch the channels not making them recordable.

As a colleague mentioned with Self Install it is hard for customer care to help since we are provided strict advise that customers must call the help line no on their welcome letter if they experiance problems.

Self install is available to any new customer or existing customer taking on a service and the property has had a previous installation then all that is required is for the pack to be sent with the equipment and the connections and some extending wiring (incase the layout of the property is dirrent to how the previous tennant had it)

Personal prefference thing
I would state to call the help line, if your not getting anywhere you do reserve the right for a free technician install.

12-11-2006, 22:36	#8
info4u Inactive Join Date: Nov 2006 Posts: 122	Re: Recent Self Install faulty?or Fault elsewhere? Also check you are not connecting thru your VCR. Some (not all) programmes are encrypted for copy protection. If your watching thru your CSR your VCR isnt able to de-encrypted the copy protection and therefore you see colour alteractions, rolling images etc. This is normally also why technicians now install directly to the TV and not thru the VIdeo cassette Player. also because the customer pays to watch the channels not making them recordable. As a colleague mentioned with Self Install it is hard for customer care to help since we are provided strict advise that customers must call the help line no on their welcome letter if they experiance problems. Self install is available to any new customer or existing customer taking on a service and the property has had a previous installation then all that is required is for the pack to be sent with the equipment and the connections and some extending wiring (incase the layout of the property is dirrent to how the previous tennant had it) Personal prefference thing I would state to call the help line, if your not getting anywhere you do reserve the right for a free technician install.