Quote:
Originally Posted by Stuart C
The only thing I an think of in the engineer's menu that might be of use to a customer is the Volume control. Everything else can break your connection if used incorrectly. Also, bear in mind that if you DO alter anything on the that menu, and something goes wrong with your cable connection in the future, you run the risk of the engineer just blaming that and charging you for the repair.
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Correct.
Working for Telewest, if a customer causes a fault the cost of repair is the cost of the call out £75.00 regardless of complaints etc as the customer would be the cause of the fault not the company.
Those techs could be assisting customers who dont have dial tones and depend on a phone line as a life line. (one of many examples). which we would have to pospone due to a first come first serve policy.
Not worth it unless you know what your doing.