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Re: Maintenance!
This happened to me last month, our phones(and internet) kept going off, rang up technical support, who I knew damn well had been called by at least 4 neighbours from my road. Anyway, the guy on the other end of the phone couldn't have been any more arrogant and self important if he tried. Told him it was a fault affecting the whole street, he refused to accept it and assured me that everyone else's phone of my street were working fine(i knew this to be wrong). Kept trying to send an engineer round to me, to top it all off he raised his voice and tried to talk over the top of me, so I politely said goodbye and put the phone down when he was in mid-sentance.
Anyway, rang again the next day(phone on street still off), and got put through to a very helpfull lady in Swansea, she told me that even several customers phone up from the same area with the same fault that there is no automatic system of flagging up a possible are fault, and TS operatives have no way of looking manually to see if anyone else has phoned inthe same fault.
That was the first time I had to contact NTL for the best part of 4 years, and based on my last experience I hope it's at least another 4 before I have to contact them again.
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