ok guys, I live in HA0, and at 12:00 today the internet stopped working. I called TS at about 12.30, and was told its not an area fault, and an engineer was booked for wednesday. Called up next door neighbour, his internet wasnt working either.
From TS he got the same reply, and was booked an engineer for the same time. He called his mate also living in my area, and he also had that prob, so my neighbour called back to say it must be an area fault, but TS was refusing to accept. After a while they accepted and said there was an area fault in HA0???
Gave an estimate of 6pm to be fixed, and said it was "Maintenance" taking place. The broadband was fixed around 6.30pm, but I have a few questions:
1. Why did TS refuse to accept its an area fault?
2. Why have maintenance during the day when there seems to be no obvious/urgent problems? [They could have informed us atleast!]
3. Does this maintenance mean that I will put on the 20mb trial? [i chked config file, and its still on 10mb!]
edit:
4. Why doesnt this maintenance show up on the ntl service status page?