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Re: 12hours? Pffft
i think the point that was trying to be made was it is the wrong place to fire off insults to all ntl:Tw staff.
granted the way you were spoken to was very wrong and should have something done about it, however the staff that visit this board do so in their own time to help customers like you.
calling all ntl staff monkeys probably isnt the best way to get someone to go into work half an hour early to sort out your problem
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