They will not usually replace the box unless there is a problem with it, ie; an engineer determines that there is a problem with it.
Sadly it could be a few days before they come out, one recent poster has cancelled and gone elsewhere due to the long wait for an engineer.
Also bear in mind that should the box need replacing you have no say on which one you will get, this will be governed by which boxes the guy has in his van.
You simply need to report it as a fault and wait!
---------- Post added at 10:11 ---------- Previous post was at 10:09 ----------
Quote:
Originally Posted by fireman328
I have tried numerous times to get a box which will allow me to take advantage of my entitlement to 2 meg. I have had two engineer vists and lots of calls to CS, they all say "it aint broke so you cant change it" !  |
I would say that their attitude may soften a bit if you call cs and ask for retentions, assuming you are willing and able to end the contract, they will usually react a bit sharply when faced with losing revenue