Good morning.
Basically i want to exchange the Stb that i have here at the moment, its an old pace one and is as slow as a turtle walking backwards. Thing is though, admittedly i have been paying the mid tier rate since the upgrades and as you know with the pace box you can only get a 1Meg connection. Down to lazyness on my part really why i aint done anything about it yet. But since the software upgrade a couple weeks ago or even months now
the tv service has been slow, unresponsive and just a nightmare. So basically i have a few questions.
Who would be the best people to call to get this sorted out asap as im only off this week then not sure when again.
I think i read that there is a fee for an engineer to be called out to replace equipment, in this instance would it apply? Seen as its ntl that upgraded the system, but hadnt upgraded our stb.
When they replaced the stb, who would do the registration of the mac address and such, would the engineer do it, or would i have to do it all? Admittedly i would like to just tell him a mac address to have registered and sort out the rest myself.
Finally how quickly would they be able to come out and do this?
Regards
Checky