Hi Stevep
Sorry to hear of your problems here's a link to someone that had a host of problems with NTL. Read it when you've got time because put beside your post, theirs is a novel. But within it is the address to the Customer Services Director so I copied it below. Hope you get some satisfaction. Sometimes the only way to improve the service is to complain to the right people
Jimlad59
http://www.blagger.com/db4/company_i...NTL-World.html
Diane Desay
Customer Services Director
NTL
Bartley Wood Business Park
Bartley Way
Hook
Hants
RG27 9UP.