Having just read the first post in this thread I felt I had to post this (my first post) sorry if in not reading the 100's of other posts I'm taking this off topic, I will read up now.
I for one am quite happy with the service I get from NTL for my broadband, the digital tv's not bad when the remote works or the guide doesnt freeze, maybe one day they will be able to work out how to send a bill correctly.
I have been with NTL since the original 512K broadband and I can honestly say over the last nearly 6 years I have probably had 1 maybe 2 correct bills !!.
My last bill has over 100 quids worth of credit covering cockups and even a goodwill 30 pound credit for all the stress I've been caused, however it also contains 14 pounds worth of telephone calls to the customer support centre sorting out all the problems in the first case.
And as for VOD !!! apparently I watched the same episode of lost 3 time in a row, the woman in CS said that if I hadnt watched it, I wouldn't have had it on my bill (along with a 4.99 adult program I've never watched) I suggested that she counted the number of credits on my bill to see how accurate her billing system was
.
Being a complete masochist I've decided to give them one more chance with no VOD or support calls and see if they get it right, if not I will be 'attempting' to cancel my subscription to the wonderful world on NTL.
AAAAARRRGGGHHHHH !!!!!!!!!
P.S. sorry for the venting it was either this or kick the cat !! (jk)