Originally Posted by bill999

I regularly read the threads and most paint NTL as a pretty awful company. I have been with NTL for 2 years now and I think they are excellent.

I have had to phone the helplines twice and the latest may have been in India but both times they solved my problem.

I have called out NTL 3 times once becuase the TV was missing frames, they came out at time agreed, within a few days and fixed the problem no charge. Also friendly & helpful.

Second time my builders moved cable to wrong position and a call to NTL confirmed a call out within 7 days to fix and at a charge of only £25. Great job done and again on time and very helpful.

Third visit yesterday as I had not been upgraded to 2MB due to old set top box.

Arrived again on time, new modem installed, new set up disc and in 30 minutes broadband up and running.

I know some of you have had problems, so it is not all doom and gloom with NTL from my perspective.

And no I do not work for NTL.

Regards Bill

Originally Posted by RXP

I'd like to add some praise, getting 1.5mega bytes a sec from NH now. I know it's morning and that's why though :-/ But good job in the mornings!