[andygrif]

I'd agree with stock communication being a big weaknes of CD Wow. I used to order a lot from them, although with high street pricing now much less, I do so less.

I have always found CD Wow to offer a decent range, very quickly and efficiently dispatched and very good prices - and most importantly with excellent customer service.

But when something ran out of stock, their order process system lets them down (which of course lets customers down). There is no function that tells people whether an item is in stock or not before ordering...instead allowing for a follow-up automated email upto a few days after ordering and paying for the item to make you aware that the item is out of stock.

Personally, I feel that other systems that tell you whether an item is actually available for delivery (such as Amazon) allows the customer to make an informed decision as to whether to order or not.

The plus side is that this is a pretty rare occourance by CD Wow, and they continue to be a good supplier to me, but I'm always aware of this limitation.