Quote:
Originally Posted by neoapple
So im looking at the new TVdrive
http://www.telewest.co.uk/html/tvdrive/index.html
Now £75 install fee........ My STB is up the blink and needs fixing thats what the NTL tech said but he said wait for tvdrive so what do i do..... Wait as he said or get my STB replaced now etc
I am confused.... |
Have you tried talking to CS about it? The £75 install fee sounds suspiciously like the standard tech call-out fee. If you can get them to agree they already have to come out to fix a faulty box (fault = no call-out fee) you might be able to get them to agree to replace it with a TVD rather than a standard box. Work out the figures that you can use to point out the extra money they'll be getting from you too. (If you were looking at the TVD and keeping the existing box then you can include that in the calculations).
To be honest I'll be surprised if they insist on you paying the fee in these circumstances. That said they have some odd rules in place now (although they're focussed on ARPU so might be in your favour in this case). We cancelled our phone line (we use VOIP for all calls now) and then a week after the phone/free-tv package came out. They wouldn't let us swap to that package with TVD despite the fact it would have meant a higher overall bill than no phoneline (would have also kept CLID and CF services) with the potential for other calls on it (the missus used to use the phone for voting on Pop Idol, etc when we had the line). The guy agreed it would be more revenue but "computer says no".