Quote:
Originally Posted by Chrysalis
change of policy in retentions telling customers where to go when they demand discount?
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Maybe the prospect of losing near 150000 customers per year is the reason they do not tell customers where to go when demanding a discount, but as far as I am aware, correct me if wrong, but if customers call retentions to cancel their account they are offered a discount by the people at retentions, would be interesting to know how many actually demand a discount and how many are just given the discount because they are threatening to leave.
NTL are having problems as things are just standing still, if any more of the customer base is lost to the competition then the phrase " creek and paddle " come to mind.
