Quote:
Originally Posted by Doofy
<P>Just wanted to pop by (been a while ) To say i had the best NTL experience today Had an engineer booked to swap out my modem the old one died suddenly. Not only was he on time i was called to say he was on the way, he was very very polite, efficient and went out of his way to make sure it worked before he left. Sorry i didnt get his name ( have the builders in as well ) But whoever he was Top man and a credit to NTL as was the gentleman i spoke to in tech support who also went above and beyond to arrange it in the first place. Excellent job all round <IMG alt=0 src="http://www.cableforum.co.uk/board/images/smilies/tup.gif" border=0 smilieid="20"> <IMG alt=0 src="http://www.cableforum.co.uk/board/images/smilies/tup.gif" border=0 smilieid="20"> <IMG alt=0 src="http://www.cableforum.co.uk/board/images/smilies/tup.gif" border=0 smilieid="20"> </P>
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Well I've had NTL TV and phone for 6 years, and the BB since it came to Derby. Both installations went well the eng turned up on time very polite ( fed him with coffee). The BB signal was low after self install, again the eng came on time and fixed it ( more coffee ). I managed to cut the phone cable some time ago Doh!! again fixed at no charge you've guessed it (more coffee). That's my total dealings with NTL in 6 years. Excellent service.
