Cable Forum - View Single Post - Box Swap Today

IanGuy · 07-11-2006, 16:57

Another call to CS, got through to India, surprise.

Told the guy on the phone my situation and hightened my voice, and made sure he knew about all I had been through to get the on demand service working. His reply: "There is a request logged here for our technical department, you will definitely get a call within the next 2 days".

He then took my mobile number in case I was not in the house at the time of call, and then I told him about every person i've spoken to telling me another 2 days since i've had the problem (48 hours). He then proceeded to say "I am sorry Mr *My Surname*, but I cannot proceed to help you any further, you must wait for our technical department to contact you". He then hung up.

I've had some very good experiences with NTL customer services, but this experience is unexplainable. It's a 5 minute job to sort out on their end, it's not exactly going to make a huge difference to their supposed backlog if their '2nd line technical department' took the call there and then, and not a week down the line. Utterly stupid idea, the head of customer services should be fired for having such a stupid system. I have never known such an effort just for a simple service to be sorted out on a set top box or any other piece of equipment for that matter.

PLEASE I am begging anyone from NTL on this site to help me sort this issue out. I am at my wits end, people wonder why people steal from NTL with chipped boxes etc... I might aswell get one, as I would have no less service from it (ON DEMAND not available with them).

Absolutely pathetic.

07-11-2006, 16:57	#12
IanGuy Inactive Join Date: Jan 2004 Services: V+, 2nd STB, Virgin Phone, Virgin 20mb Posts: 277	Re: Box Swap Today - No VoD? Another call to CS, got through to India, surprise. Told the guy on the phone my situation and hightened my voice, and made sure he knew about all I had been through to get the on demand service working. His reply: "There is a request logged here for our technical department, you will definitely get a call within the next 2 days". He then took my mobile number in case I was not in the house at the time of call, and then I told him about every person i've spoken to telling me another 2 days since i've had the problem (48 hours). He then proceeded to say "I am sorry Mr My Surname, but I cannot proceed to help you any further, you must wait for our technical department to contact you". He then hung up. I've had some very good experiences with NTL customer services, but this experience is unexplainable. It's a 5 minute job to sort out on their end, it's not exactly going to make a huge difference to their supposed backlog if their '2nd line technical department' took the call there and then, and not a week down the line. Utterly stupid idea, the head of customer services should be fired for having such a stupid system. I have never known such an effort just for a simple service to be sorted out on a set top box or any other piece of equipment for that matter. PLEASE I am begging anyone from NTL on this site to help me sort this issue out. I am at my wits end, people wonder why people steal from NTL with chipped boxes etc... I might aswell get one, as I would have no less service from it (ON DEMAND not available with them). Absolutely pathetic.