[dev]

they are giving you a connection that is said to reach 10mb, they do not guarentee you will get 10mb, the contract doesn't state that either. an 'unlimited' usage means ntl won't stop you using the connection. they can slow you down as per the contract allows.

when you buy a car, you are allowed full access to the public roads, do you complain at the government for putting in speed restrictions? thats all ntl are doing.

and regarding the "restrictions" not working, just because your speeds have slowed down, how do you know there isn't 10 customers that have gone from 100kbit to 1mbit because of ntl slowing you down?

as with all traffic shaping issues people make too much out of nothing, if you want a dedicated 10mb line that will let you max it out 24/7 and give you the right to complain/compensation when it drops, go get a leased line and pay for that