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**Chris** · 07-11-2006, 15:55

Right, that's it done. The final email from Ubaid gave me an 0845 number for cancellations. I called that and (after being on hold for a mere 8 minutes), requested my MAC code. Apparently it takes up to 5 days to be generated by their systems.

She did ask why I was leaving, so I told her. I probably should've asked if I could forward her a link to this thread ...

TBH once I mentioned 'Maestro Card' she didn't put up a fight at all. I wonder whether other customers get tripped up over that as well. I can't believe they don't accept Maestro cards ... it's not as if they're rare. Well, it's cost them my business after two years of otherwise fault-free ADSL service. If they are so cavalier with their remaining customers, then I wish them an early financial meltdown. They deserve no less. Utter, disinterested incompetence.

Goodbye and goodnight NTL, at last, after almost 7 years!!

07-11-2006, 15:55	#13
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,327	Re: Virgin on the ridiculous Right, that's it done. The final email from Ubaid gave me an 0845 number for cancellations. I called that and (after being on hold for a mere 8 minutes), requested my MAC code. Apparently it takes up to 5 days to be generated by their systems. She did ask why I was leaving, so I told her. I probably should've asked if I could forward her a link to this thread ... TBH once I mentioned 'Maestro Card' she didn't put up a fight at all. I wonder whether other customers get tripped up over that as well. I can't believe they don't accept Maestro cards ... it's not as if they're rare. Well, it's cost them my business after two years of otherwise fault-free ADSL service. If they are so cavalier with their remaining customers, then I wish them an early financial meltdown. They deserve no less. Utter, disinterested incompetence. Goodbye and goodnight NTL, at last, after almost 7 years!!