I am not sure what packet shaping is and how it is affecting peoples services but was wondering if this could be the reason why my 4Mb connection as dropped down to half a meg over the last few weeks. I am not a heavy user I don't use P2P but my browsing is slow and there is a remarkable slow down in pages loading. Called tech support kept me online for over 30mins running tests and changing things and they are sending an engineer out tommorow as they couldn't find anything wrong. I am not sure if engineer will be able to solve problem as it looks like a wider area thing at the moment. I am not happy as I pay for a 4Mb and I don't see why I should be restricted because of heavy users in my area. NTL still want to take the £24.99 for a 4Mb service but only provide not even anywhere near that speed. I can get a half a meg service from elsewhere at a lot lower cost than £24.99. I feel I'm being fleeced and ntl are fraudulantly taking money for a level of service they are not providing hoping the customer will not notice. They better take notice that people are noticing even my neighbours and those who don't know soon will when word gets around and ntl will have to start reducing peoples bills accordingly. This might be just the straw that breaks the camels back this time.
Latest Results.
Downstream
570.5 Kbps( = 0.6 Mbps ) Upstream371.0 Kbps
( = 0.4 Mbps