Cable Forum - View Single Post - [Merged] Stoke on Trent

murfitUK · 07-11-2006, 01:48

Finally got fed up with the rubbish broadband speeds and carried my computer downstairs to connect directly to the cable modem instead of the wireless network. Tested it - still rubbish.

Phoned technical support who carried out "some tests" from their end and said it didn't matter if my computer was connected or not. This is after 3 months of telling me that I had to connect directly to the modem before they would do anything! Turns out my modem had "20% loss" and an engineer would have to come out.

He said again that no one in Stoke had ever complained about anything ever at all so it must be something to do with my connection.

Anyway, engineer came out on Saturday morning and fiddled with my computer, poked about in the green cabinet etc. He connected his own laptop and carried out a few speed tests. Despite being on the 4 meg service he could not get anything approaching even 2 meg.

He told me it was the whole area that was suffering - especially noticable with a 10M service - and he was rushed off his feet going from one house to another trying to fix problems that he knew he had no control over.

He left saying there was nothing else he could do but would email his manager. He said ntl was planning to do some work in Stoke in January (didn't say which year!)

Is it worth me phoning Customer Services to try and get a discount bearing in mind the service doesn't provide even half of what I'm paying for?

07-11-2006, 01:48	#33
murfitUK Inactive Join Date: Nov 2003 Location: Stoke-on-Trent Posts: 273	Stoke-on-Trent - my update Finally got fed up with the rubbish broadband speeds and carried my computer downstairs to connect directly to the cable modem instead of the wireless network. Tested it - still rubbish. Phoned technical support who carried out "some tests" from their end and said it didn't matter if my computer was connected or not. This is after 3 months of telling me that I had to connect directly to the modem before they would do anything! Turns out my modem had "20% loss" and an engineer would have to come out. He said again that no one in Stoke had ever complained about anything ever at all so it must be something to do with my connection. Anyway, engineer came out on Saturday morning and fiddled with my computer, poked about in the green cabinet etc. He connected his own laptop and carried out a few speed tests. Despite being on the 4 meg service he could not get anything approaching even 2 meg. He told me it was the whole area that was suffering - especially noticable with a 10M service - and he was rushed off his feet going from one house to another trying to fix problems that he knew he had no control over. He left saying there was nothing else he could do but would email his manager. He said ntl was planning to do some work in Stoke in January (didn't say which year!) Is it worth me phoning Customer Services to try and get a discount bearing in mind the service doesn't provide even half of what I'm paying for?