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**Chris** · 06-11-2006, 23:11

Someone called Partha has entered the fray.

Dear Chris,

Thank you for your recent email.

I would like to inform you that we are unable to forward a call back request via an email.

Please be informed that your payment details have been updated. Please note that the direct debit details need 3 to 4 weeks to become active. You may visit the link below to view the payment method details.

https://client.virgin.net/paymentcha...-paymentchange

You will be prompted for your email address (for example richard.branson@virgin.net) and password (all in lower case and no spaces).

Please click on ‘Cancel’ to avoid any changes in the payment details.

You may contact our ‘Customer Service’ on 0870 013 0070 for further clarification on the billing issue. They will be more than happy to assist you.

If you need any further assistance please contact us again, or visit the following address:

http://www.virgin.net/customers/helpme/

Kind regards,

Partha

Dear Partha,

Your colleague Ubaid contacted me earlier today and said Direct Debit requires 2-3 weeks to become active. Now you tell me it is 3-4 weeks. Which is it? I think I preferred it when you were working from a script, at least then you were all saying the same thing.

I am afraid I have no intention of calling an 0870 number, from which NTL:Telewest will make profit, in order to be told the nonsense I have been getting by email all week. If my debit card is not good enough for you, I will take my business elsewhere.

** Could you please respond to this email by providing me with the MAC code for my line so I may migrate it to an alternative service provider. **

Kind regards
Chris

06-11-2006, 23:11	#11
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,327	Re: Virgin on the ridiculous Someone called Partha has entered the fray. Dear Chris, Thank you for your recent email. I would like to inform you that we are unable to forward a call back request via an email. Please be informed that your payment details have been updated. Please note that the direct debit details need 3 to 4 weeks to become active. You may visit the link below to view the payment method details. https://client.virgin.net/paymentcha...-paymentchange You will be prompted for your email address (for example richard.branson@virgin.net) and password (all in lower case and no spaces). Please click on ‘Cancel’ to avoid any changes in the payment details. You may contact our ‘Customer Service’ on 0870 013 0070 for further clarification on the billing issue. They will be more than happy to assist you. If you need any further assistance please contact us again, or visit the following address: http://www.virgin.net/customers/helpme/ Kind regards, Partha Dear Partha, Your colleague Ubaid contacted me earlier today and said Direct Debit requires 2-3 weeks to become active. Now you tell me it is 3-4 weeks. Which is it? I think I preferred it when you were working from a script, at least then you were all saying the same thing. I am afraid I have no intention of calling an 0870 number, from which NTL:Telewest will make profit, in order to be told the nonsense I have been getting by email all week. If my debit card is not good enough for you, I will take my business elsewhere. Could you please respond to this email by providing me with the MAC code for my line so I may migrate it to an alternative service provider. Kind regards Chris