I'm so annoyed - the OH tried to use the on demand service today and got an error message saying the pin wasn't activated and to contact customer services - he tried phoning but they wouldn't speak to him as he isn't the account holder - so I phoned tonight when I got home from work at 7:30 - customer service said I needed to speak to faults and they would transfer me - after holding for 20 mins I spoke to some guy who said he couldn't find my account number, phone number or post code and he would have to transfer me after a futher 20 mins I spoke to some indian guy who told me he sould have to transfer me to customer service - when I said I had already spoken to them he asked me to hold and then when he came back he said could I phone back tomorrow as customer services was now closed - thank god I've got a dvd to watch tonight
