[LixeL]

I must say that our install for the phone and tv about 5 years ago was fine, then setting up the dial up connection about a year later was fine and about 18 months ago the broadband was 95% good (the only thing missing was the engineer with the green conduit, so the other guy just strung the cable round).

During the 6 years I never had any quibbles with NTLs services (think it was C&W at the start), tv always fine, phone never cutoff and broadband never a problem, even the duff modem I was given at the installation was swapped within 24 hours of notifying them.

The only problem I have had is terminating the contract due to moving house to an uncabled street. Its been about four months now and apart from the help on here from a couple of members Ive had nothing but hassle, trying phone calls, letters and emails all to no avail. Its all gone quiet for the last three weeks but im not sure if that is just the calm before the baliffs. Thing is it should have been so straightforward, I wasn't in any 12 month contract period and was happy to pay 30 days notice, its just the different stories every time I phoned up that was so painful.