[MovedGoalPosts]

It does seem that ntl's website ordering system integration with their other systems is a major point of failure. Too often those who have problems with installs seem to have problems, as well as the house moves. My view is always to phone ntl, and hten if necesary, especially for service cancellations, follow that up with a recorded delivery letter.

I'm not sure if anything has changed, but the ntl t&cs do say you have to give 30 days notice to cancel services. Effectively a house move is a closure of one acccount and setting up another. Thus you were being a bit optomistic hoping for the 18th.