Yes they phoned (although they phoned his mums first off instead of his mobile
) They called about 2 hours ago and someone is here as I type this checking out the final details of what package he wants etc.
That's probably the most annoying thing about NTL - for every time they seem clueless, they can be so on the ball. I have never had to wait more than 3 hours to see an engineer, which is great. Such a shame they can have these cock-ups once in a while.
Really can't thank you enough robin - fantastic of you to do this. We would have been chasing our tails forever and a day otherwise.
You don't fancy one husband for every day of the week? One to do the ironing, one to do the washing, one to take out the rubbish etc etc
Thanks again - my cousin is over the moon.