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**Chris** · 06-11-2006, 16:07

They are now pleading with me to call the 0870 number (incorrectly stating it's a local rate call). I've not called it as I have no intention of lining their pockets while being kept on hold for an age, only to be told when I get to the front of the queue that I have to have a Visa or Mastercard in order to satisfy their arcane billing computer.

I have just had this, twice, from Ubaid, who has apparently realised I've been copying my mails to both credit@ and support@ and so has replied with the same message from both. That's the first evidence of initiative I've seen from them all week, but it's too little, too late as far as I'm concerned:

Dear Chris,

Thank you for your recent email.

Please accept my apologies for the inconvenience caused.

For more clarification on billing issues, I request you to contact our ‘Customer Service’ department on 0870 013 0070 (local charges).

The ‘Customer Service’ department will be more than happy to assist you.
Please note that it is not possible to provide a call back facility from email support section.

If you need any further assistance please contact us again, or visit the following address:

http://www.virgin.net/customers/helpme/

Kind regards,

Ubaid

Virgin.net Customer Support

---------- Post added at 15:07 ---------- Previous post was at 14:58 ----------

My final word to Ubaid:

Dear Ubaid,

Thank you but as I stated previously, I have no intention of calling an 0870 number (which, incidentally, is a 'national' rate call, not local), as ntl:Telewest profits from calls made to such numbers and I do not see why I should be lining the company coffers while attempting to rectify a problem caused by your employer's inflexible billing procedures. Furthermore I have no reason to believe they will tell me anything different than you have insisted all week, that I have to give you a Visa or Mastercard in order to satisfy the arcane billing computer.

I am left with no alternative but to take my business elsewhere.

** Could you please respond to this email by providing me with the MAC code for my line so I may migrate it to an alternative service provider. **

Kind regards
Chris Townsend

06-11-2006, 16:07	#9
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,327	Re: Virgin on the ridiculous They are now pleading with me to call the 0870 number (incorrectly stating it's a local rate call). I've not called it as I have no intention of lining their pockets while being kept on hold for an age, only to be told when I get to the front of the queue that I have to have a Visa or Mastercard in order to satisfy their arcane billing computer. I have just had this, twice, from Ubaid, who has apparently realised I've been copying my mails to both credit@ and support@ and so has replied with the same message from both. That's the first evidence of initiative I've seen from them all week, but it's too little, too late as far as I'm concerned: Dear Chris, Thank you for your recent email. Please accept my apologies for the inconvenience caused. For more clarification on billing issues, I request you to contact our ‘Customer Service’ department on 0870 013 0070 (local charges). The ‘Customer Service’ department will be more than happy to assist you. Please note that it is not possible to provide a call back facility from email support section. If you need any further assistance please contact us again, or visit the following address: http://www.virgin.net/customers/helpme/ Kind regards, Ubaid Virgin.net Customer Support ---------- Post added at 15:07 ---------- Previous post was at 14:58 ---------- My final word to Ubaid: Dear Ubaid, Thank you but as I stated previously, I have no intention of calling an 0870 number (which, incidentally, is a 'national' rate call, not local), as ntl:Telewest profits from calls made to such numbers and I do not see why I should be lining the company coffers while attempting to rectify a problem caused by your employer's inflexible billing procedures. Furthermore I have no reason to believe they will tell me anything different than you have insisted all week, that I have to give you a Visa or Mastercard in order to satisfy the arcane billing computer. I am left with no alternative but to take my business elsewhere. Could you please respond to this email by providing me with the MAC code for my line so I may migrate it to an alternative service provider. Kind regards Chris Townsend