Cable Forum - View Single Post - Moving Home

Pieman · 06-11-2006, 13:03

Hi All

Just come off the phone from ntl Moving Home dept.

Had submitted my details via the Moving Home website on Friday and had a couple of follow up questions.

Received the automated email saying we've received the request and we'll be in contact.

Problem number 1 - the phone numbers for contacting ntl are 0800 052 2000 and 0800 052 0971

When I get through the agent says no record of transfer on your account.

Go through the details and she says OK - engineer will visit you on the 22nd Nov between 1 and 6. Not bad considering I'm being disconnected on the 17th!!!!!!

When I filled the website form in I asked for the 18th PM. That's not available etc etc

Then asked could I keep the phone number - she said how far we moving which is 5 miles and said no it's too far.

Then I asked to go to a team leader and in transferring me she cut me off!

Interesting enough - the agent said that you shouldn't use the web site because it doesn't work...........so much for progress!

06-11-2006, 13:03	#1
Pieman Inactive Join Date: Jun 2003 Location: Waterlooville Services: V+ / 20Mb BB Posts: 129	Moving Home - Don't Use the Website Hi All Just come off the phone from ntl Moving Home dept. Had submitted my details via the Moving Home website on Friday and had a couple of follow up questions. Received the automated email saying we've received the request and we'll be in contact. Problem number 1 - the phone numbers for contacting ntl are 0800 052 2000 and 0800 052 0971 When I get through the agent says no record of transfer on your account. Go through the details and she says OK - engineer will visit you on the 22nd Nov between 1 and 6. Not bad considering I'm being disconnected on the 17th!!!!!! When I filled the website form in I asked for the 18th PM. That's not available etc etc Then asked could I keep the phone number - she said how far we moving which is 5 miles and said no it's too far. Then I asked to go to a team leader and in transferring me she cut me off! Interesting enough - the agent said that you shouldn't use the web site because it doesn't work...........so much for progress!