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MovedGoalPosts · 06-11-2006, 12:15

Phone again, ask them to check their logs of the last calls you made reporting the same fault. If there is no log of the calls, ask them why, and get a reference number for this call. Now say it's clear there is something wrong and you won't be happy with anything other than an engineer coming out.

Oh, and don't even mention to the tech people that yo uhave a router. Disconnect it before you make the call, of course haveing made sure theat the fault repeats itself when the router isn't present.

06-11-2006, 12:15	#2
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: GU16 Constant loss of service. Phone again, ask them to check their logs of the last calls you made reporting the same fault. If there is no log of the calls, ask them why, and get a reference number for this call. Now say it's clear there is something wrong and you won't be happy with anything other than an engineer coming out. Oh, and don't even mention to the tech people that yo uhave a router. Disconnect it before you make the call, of course haveing made sure theat the fault repeats itself when the router isn't present.