Quote:
Originally Posted by pk1209
Well.. the guys who installed the thing did strike me as a couple of cowboys, the a) ripped the mac address sticker off my modem, which i gather you're not meant to do, and b) when they connected my phone they gave me the number of someone else living on my street.
So what do I do? Call NTL and just say, by modem Downstream Receive and upstream numbers are poor?
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this will sound bad, and I won't mind anyone disagreeing with my opinion, but, initially, I would 'play dumb' & just report slow speeds and not mention UseNet or signal levels - i.e. let the person on the phone do the diagnosis and don't try to 'lead' them, too much.
It may involve some seemingly fruitless tests, but I believe doing it this way has a better chance of having a problem escalated to the right place, when that is necessary.
- however, imo, don't accept you have to do a fresh install of Windows to sort any problems - if this happens, politely close the call & ring again later, when you may get better advice
