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spiderman2 · 05-11-2006, 17:03

IS001 eror code appears in 2 cases ...

1. if a customer is downgraded
2. If the services (on demand) is not active on the a/c.

U have mentioned that the STB was replaced at ur property recently, so i think The on demand is not active on ur a/c but if that was the case then it would have been made active for u rightaway.

So i think there is some major issue thats why ur case has been escalated to 2nd line.

These days 2nd has a lot of backloggs of escalations (specially for DTV), thats why u are given 6 days time.

& I am sorry for the fact that u wont receive any compensation for the loss of on demand services as these ser are free of cost which are provided by NTL.

05-11-2006, 17:03	#8
spiderman2 Inactive Join Date: Sep 2006 Posts: 65	Re: Box Swap Today - No VoD? IS001 eror code appears in 2 cases ... 1. if a customer is downgraded 2. If the services (on demand) is not active on the a/c. U have mentioned that the STB was replaced at ur property recently, so i think The on demand is not active on ur a/c but if that was the case then it would have been made active for u rightaway. So i think there is some major issue thats why ur case has been escalated to 2nd line. These days 2nd has a lot of backloggs of escalations (specially for DTV), thats why u are given 6 days time. & I am sorry for the fact that u wont receive any compensation for the loss of on demand services as these ser are free of cost which are provided by NTL.