Hi
Comments are simple really ... read down the forum just couple posts down and see several similar stories ... wether a coincidence or not i cant say but it appears many peeps started having problems when the 20mb trials began so if connected or not im not sure.
Have you actually contacted CS to query the stats , possible there could be an error on the line somewhere & an engineer visit maybe needed
Sorry cant help much as im fairly new to cable myself so can only pass on the kind of info ive seen elsewhere .. i'm still the only posting cable user at News-Shack .. any volenteer experts would be welcome hint hint .. lol .. sorry wont pimp
hope you get a better answer soon but just so you dont feel neglected ive replied
Cozzy