Quote:
Originally Posted by AsianMan
Oh my god , you wouldn't believe what happened , I made a last call at 11 yesterday and the person on the phone said he spotted the problem straight away . The signal strength was too low and in 15 Min's my speed would be back to normal . OK today its been Fantastic all day. Not 1 problem . What stupid about this is that i spoke to 5 people and only 1 spotted my signal strength was low....
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Not being an expert in tech support myself, but if signal strength is low then this is normally a tech visit, possibly requiring access to the cabinet. Maybe all they've done is add you onto the UBR you should have been on in the first place (i.e. maybe you were added to an incorrect UBR initially).... then again maybe I'm just stabbing at guesses in the dark here.