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RileyM · 02-11-2006, 20:42

Firstly, I'm farily new to ntl TV as i've only had in for about a month. I live in the Cambridge area, and today noticed something about my NTL TV service.

For the entire day Channel 5's new channels Five Life & Five US, have been intermittent. It works for abit, (maybe a minute if i'm lucky) then picture and sound goes off. This only seems to be on Five Life & Five US, as all other channels were fine. When calling ntl, they did mention people in the Cambridge area with a postcode of CB4, may experience problems. However, i'm in the CB1 area. When i spoke to a CS agent, i was told to check the Scart lead. 1stly, why would it be the scart, when ALL other channels are shown with NO interuptions? Also when Five Life & Five US go blank, and i press the "TV" button the Mini Guide appears, so the singal is getting from the box to the TV perfectly.
I tried checking the Event Log on the box and noticed two entries from this morning, both with "Cannot lock to..." (or something you that effect). Could this be a possible cause? After later examination i've noticed i've been getting this for a few days now.

Next, has anyone been watching the Tottenham footie match on itv 4 this evening? Is it just me or so the lines on the pitch look very jagged? Later during the half time interval, i also noticed that the edges of some people's jackets were also really jagged? If this ntl or itv?

Thank in advance. I'd really appreciate you help.
RileyM

02-11-2006, 20:42	#1
RileyM Inactive Join Date: Sep 2005 Location: Ely (CB6) - Virgin Media off-net (ADSL) Services: FreeviewHD BT Broadband Option 3 Sly World 3D + ESPN Nokia N8 (O2 UK) Posts: 133	Two ntl TV Issues... Firstly, I'm farily new to ntl TV as i've only had in for about a month. I live in the Cambridge area, and today noticed something about my NTL TV service. For the entire day Channel 5's new channels Five Life & Five US, have been intermittent. It works for abit, (maybe a minute if i'm lucky) then picture and sound goes off. This only seems to be on Five Life & Five US, as all other channels were fine. When calling ntl, they did mention people in the Cambridge area with a postcode of CB4, may experience problems. However, i'm in the CB1 area. When i spoke to a CS agent, i was told to check the Scart lead. 1stly, why would it be the scart, when ALL other channels are shown with NO interuptions? Also when Five Life & Five US go blank, and i press the "TV" button the Mini Guide appears, so the singal is getting from the box to the TV perfectly. I tried checking the Event Log on the box and noticed two entries from this morning, both with "Cannot lock to..." (or something you that effect). Could this be a possible cause? After later examination i've noticed i've been getting this for a few days now. Next, has anyone been watching the Tottenham footie match on itv 4 this evening? Is it just me or so the lines on the pitch look very jagged? Later during the half time interval, i also noticed that the edges of some people's jackets were also really jagged? If this ntl or itv? Thank in advance. I'd really appreciate you help. RileyM