Cable Forum - View Single Post - Blue Yonder security package / NTL Netguard

poor_student · 02-11-2006, 19:28

My parents have had Telewets broadband for ove a year now. 2 weeks ago, the computer was damaged and was disconnected until a new one was bought. On connecting the computer and downloading blueYonder, it stated that some of the services were subscription only (specifically, antivirus, firewall and popup blocker). I contacted customer services who said that the previous one was a trial only.

The thing is, when I originally set up the system, there was no mention of it being a trial (and a trial lasting over a year?). I am also on NTL, and that security suite has all the asme features I have always had with no need for extra payment.

Just to add, the customer services dept upgrade free of charge thh service to 4 meg (it has always been 2 meg) for six months. I said that 4 meg wasnt required, and that it would be cheaper for them just to add on the antivirus, but this was apparently impossible!
One thing that reallu gets me is that, when I said "Yes" to teh antivirus option, it asked me to remove Norton Antivirus (which was a trial only) only then to tell me taht it needs to be paid for!

can someone tell me what is going on? Why are existing customers suddenly being asked, without notice, to pay for a service taht has always been free of charge?

02-11-2006, 19:28	#1
poor_student Inactive Join Date: Jul 2006 Posts: 12	Blue Yonder security package / NTL Netguard My parents have had Telewets broadband for ove a year now. 2 weeks ago, the computer was damaged and was disconnected until a new one was bought. On connecting the computer and downloading blueYonder, it stated that some of the services were subscription only (specifically, antivirus, firewall and popup blocker). I contacted customer services who said that the previous one was a trial only. The thing is, when I originally set up the system, there was no mention of it being a trial (and a trial lasting over a year?). I am also on NTL, and that security suite has all the asme features I have always had with no need for extra payment. Just to add, the customer services dept upgrade free of charge thh service to 4 meg (it has always been 2 meg) for six months. I said that 4 meg wasnt required, and that it would be cheaper for them just to add on the antivirus, but this was apparently impossible! One thing that reallu gets me is that, when I said "Yes" to teh antivirus option, it asked me to remove Norton Antivirus (which was a trial only) only then to tell me taht it needs to be paid for! can someone tell me what is going on? Why are existing customers suddenly being asked, without notice, to pay for a service taht has always been free of charge?