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Well... after waiting 3 days I finally have a response from BY:

Thank you for contacting the Broadband Support Team.

I am sorry to hear you have been having problems with your Service

I refer to your comments regarding problems experienced with accessing you internet banking.

If you?re able to connect to most web sites but are unable to login to
your online banking site or to purchase anything on-line your having a
problem accessing secure sites.

The first thing I would check is if you have any Spyware on the
computer. Spyware programs can be downloaded from www.tucows.com or
www.spychecker.com

Check Firewall/Network Configuration

Make sure that the SSL port (port 443) is open on your network/firewall
(if you have any). There are many different Firewall/Network products,
so we can't give set-by-step instructions. Check the documentation or
help file of the product you use.

Verify that Internet Explorer is using 128-Bit Encryption

To check:

In Internet Explorer, on the Help menu, click About Internet Explorer
The level of encryption on your computer appears next to the words
Cipher Strength. Verify that the Cipher Strength value appears as
128-bit

If the Cipher Strength is anything less then 128-bit, download the
Internet Explorer High Encryption Pack to your computer's hard disk, and
then install it.

Delete Temporary Internet Files

There's also a possibility of some corrupted files in your Temporary
Internet Files (TIF) storage. To clear these:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the General tab
Under Temporary Internet files, click Delete Files, and click OK when
you are prompted to confirm the deletion

Configure Internet Explorer Security, Content, and Advanced Settings

Configure Security settings for the Trusted sites zone in Internet
Explorer:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the Security tab
Select Trusted sites, and then click Default Level

Add the secure Web site you are trying to access to the Trusted sites
zone.

To do so, click Sites, type the address (URL) of the site in the Add
this Web site to the zone box, click Add, click OK, and then click Apply


Clear the Secure Sockets Layer (SSL) slate and AutoComplete history:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the Content tab
Under Certificates, click Clear SSL State
Click OK when you receive the message that the SSL cache was
successfully cleared
Under Personal information, click AutoComplete
Under Clear AutoComplete history, click Clear Forms. Click OK when you
are prompted to confirm the operation.

Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the advanced tab
In the Settings box, under the Security header, click to select the Use
SSL 2.0 and Use SSL 3.0 check boxes (if they are not already selected),
and then click OK

Verify that the Date and Time Settings on Your Computer Are Correct

Because SSL certificates have an expiry date, if the date on your
computer isn't correct, it may prevent you from connecting to secure
sites. To verify that your computer is configured with the correct date
and time settings:

Click Start > click Control Panel
Click Date, Time, Language, and Regional Options, and then click Date
and Time
Select the Date & Time tab
Check to make sure that the date and time settings are configured to use
the current date and time, and then click OK

Also, there may be a problem within Internet Explorer, which the
following commands may help with:

Click on Start, then Run and then type in regsvr32 softpub.dll and press
Ok.

Repeat for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

I hope this resolves your issue.


Please contact us if you have any further queries.

Yours sincerely,

Kit Man Ho
Broadband Support Team
Telewest Broadband

Rather unfortunate he doesn't seem to have read my actual complaint fully or have a proper understanding of what issue I reported.

Does anyone have an email address for a BY Manager or someone I can copy my response to... ??