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NTL_Sux · 31-10-2006, 19:47

UPDATE

*Sigh* I'm almost speechless.

Recently (see my post on 25th October), I cancelled the t.v. part of my agreement with ntl because they were happily accepting payments from me for a t.v. package which, more often than not, they weren't actually providing me with.

They asked to collect the set-top box and wanted to arrange a time that a representative could call to complete the transaction. However, after I had explained how much time I had already donated to the ntl cause on the phone, or in days away from my office waiting on various ntl representatives, I was told that they would not need to collect the set top box after all.

Instead they would simply change the subscription requirement from their end, which effectively (apparently) turns the set-top box into a free-view box and it lives happily ever after.

Today I get home to find a note from a collection agency, on behalf of ntl. They've been trying to contact me to arrange to collect my set-top box.

Am I in a dreamworld, or an alternate universe?

I hope this thread is read by as many people (considering ntl) as possible, and that it has a heavy influence on their decision.

[edit: Turned the cable on earlier to see the same "You are not subscribed" legend again. Not that I care any more; It's just more entertaining than their t.v. is.]

31-10-2006, 19:47	#11
NTL_Sux Inactive Join Date: Oct 2006 Location: Surrey Age: 66 Services: Cancelled ntl t.v. Moved my ntl phone line back to BT. Just the useless ntl broadband left to sort Posts: 52	Re: 12hours? Pffft UPDATE Sigh I'm almost speechless. Recently (see my post on 25th October), I cancelled the t.v. part of my agreement with ntl because they were happily accepting payments from me for a t.v. package which, more often than not, they weren't actually providing me with. They asked to collect the set-top box and wanted to arrange a time that a representative could call to complete the transaction. However, after I had explained how much time I had already donated to the ntl cause on the phone, or in days away from my office waiting on various ntl representatives, I was told that they would not need to collect the set top box after all. Instead they would simply change the subscription requirement from their end, which effectively (apparently) turns the set-top box into a free-view box and it lives happily ever after. Today I get home to find a note from a collection agency, on behalf of ntl. They've been trying to contact me to arrange to collect my set-top box. Am I in a dreamworld, or an alternate universe? I hope this thread is read by as many people (considering ntl) as possible, and that it has a heavy influence on their decision. [edit: Turned the cable on earlier to see the same "You are not subscribed" legend again. Not that I care any more; It's just more entertaining than their t.v. is.]