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Paul K · 31-10-2006, 08:43

Sod arguing with them, do as above and directly connect to the modem temporarily for testing purposes while you phone them. That way they cannot say "sorry it's your network". Been there, done that. If they refuse to offer any sort of support then ask for to be put through to cancellations as they are not providing you with the service you are paying for.

31-10-2006, 08:43	#10
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: Help! 10 MB service geting >100kb Sod arguing with them, do as above and directly connect to the modem temporarily for testing purposes while you phone them. That way they cannot say "sorry it's your network". Been there, done that. If they refuse to offer any sort of support then ask for to be put through to cancellations as they are not providing you with the service you are paying for.