Quote:
Originally Posted by NTL_Sux
I have a technician due Saturday (to "fix" the ongoing cable issue) and really I'm just going through the motions to see if I laugh when he says that he needs to call someone else out once he's here.
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Lo, and behold.
Despite my spending all this time hanging on the phone and explaining the problem to ntl again (that all they needed to do was to arrange a re-pull crew to install an RG11 cable instead of the two RG6 cables they've left me with), they sent a technician who (I already know) is nothing to do with it.
After explaining the situation and history to him, he sounded very confident it would be fixed so (for entertainment, if nothing else), I'll carry on a bit longer. I've not yet cancelled the cable/phone contract as the technician was another nice guy and promised they'd over-ride ntl's procedures and get a re-pull crew out next week and definitely sort it all out.
Apart from that, I'd like to see this through just to find out if that really was the problem. I'm keeping records of this to pass on to everyone who asks me to recommend an ISP in future (satisfyingly for me, that's a rather large number. LOL).
The word
'imbecile' is oft' heard these days but I feel ntl have made, and are making, a concerted effort to claim outright ownership.