Quote:
Originally Posted by jem
Well you don't have to. The current belief is that if you want the new box (and you are an existing customer), there will be a one off charge of £75. Or you can opt to keep your old box which NTL will move somewhere else in your house and have the Tv  rive box for an additional £5 per month - which on the face of it seems to be a better deal. Presumably you would take out a new twelve month contract and after a year cancel the second (old) box and have only paid £60 instead of £75. I'm guessing that NTL assume that most people will forget and not bother cancelling 'as it's only £5'.
Does seem a bit unfair that new customers can get the box without paying the £75 but that's just how many businesses work.
Of course it might be possible to get them to waive the fee if you threaten to leave but I would expect them to 'call your bluff' at least in the early days when demand will be high. If you are prepared to wait until the initial rush has died down, then it might be easier to get them to waive it but I wouldn't be too hopeful. |
So if you already have two boxes, presumably your best option is to tell ntl to remove one, then follow up with a request to install a TVD and move the replaced box to where you originally had the 2nd box anyway.
That way you avoid the £75 installation fee, pay £10 per month for the TVD and £5 per month for the 2nd box, but save the £15 per month you currently pay for the 2nd box, thus effectively getting the entire upgrade free!
Of course ntl have to make two visits rather than one, but c'est la vie.